PROFESSIONAL SUMMARY
A highly motivated and seasoned technology professional with a proven track record, Bill is a ‘make your headache go away’ type
of person that initiates, owns, and follows through. He has a good eye for
the ‘bigger picture’ and crafts solutions for immediate needs in a way that
keeps that bigger picture in mind. He has sound judgment, the ability
to look ahead, can foresee and avoid problems, and complete projects on time and
within budget.
Bill is well-liked by his coworkers and customers and can work with little
supervision. He can lead as well as
follow and makes a valuable contribution to any team. An encourager by nature,
he is friendly, upbeat, and ‘gets’ customer service.
His oral and written communication skills are top-notch.
Bill’s style of leadership encourages others to follow his example of
attitude and ambition. He brings
finesse and diplomacy to bear in sensitive situations.
He has served in various leadership capacities as Technical Services
Manager, IT Director, Manager, and Senior/Lead Engineer.
Bill is an experienced traveler with a current passport and has a working
knowledge of Spanish.
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Microsoft (Verify
My Certifications with Microsoft) MCTS: 2008 Active Directory
Configuration, MCTS 2008: Network Infrastructure Configuration, MCTS
2008: Applications Infrastructure Configuration, MCITP: Server
Administrator, MCSE Security 2003, MCSE Messaging 2003, MCSE 2003, MCSA
Security 2003, MCSA Messaging 2003, MCSA 2003, MCSE Security 2000, MCSE
Messaging 2000, MCSE 2000, MCSA Security 2000, MCSA Messaging 2000, MCSA
2000, NT 4.0, MCSE+Internet, MCSE NT 3.5, MCDST, MCP+Internet, MCP
Cisco CCNA, CCDA
CompTIA A+
IBM Certified MQSeries Engineer
Lotus CLS, CLP Notes Principal System Administrator R4
Novell CNA3, CNE3, CNA4, CNE4, CNE5
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Technical Skills Summary
| Network Op. Systems (16 yrs) |
Active Directory
2000/2003/2008, Windows Server NT 3.5, 4.0, Novell Netware 3/4/5 |
| Desktop Op. Systems (27 yrs) |
Windows 7, Vista, XP, 2000, NT4
Mac OS from System 1.0 through OS X
UNIX/Linux - light exposure |
Networking (16 yrs)
|
Layer2: Ethernet (802.2, 802.3), Token Ring
(802.5), Wireless (802.11), STP (light exposure)
Layer3/4: IPv4, IPv6 (light exposure), TCP, UDP, ICMP
Application: DNS, WINS, DHCP, HTTP, POP3, SMTP,
RPC, SMB/CIFS, Kerberos, SIP |
| Hardware (10 yrs) |
Servers: Compaq,
Dell, HP, IBM
Networking: Cisco routers, Catalyst switches,
and PIX firewalls |
|
Other (11
years)
|
Exchange 2010, 2007, 2003, 2000, 5.5
SQL 2008, 2005, 2000, 70, 6.5
IIS 7.5, 7.0, 6.0, 5.0, 4.0 3.0, 2.0 |
Work Experience
Senior Support Escalation Engineer - SharePoint Team
Microsoft Corporation (Full Time
Employee)
Charlotte,
North Carolina
2011 - Present
Provided phone support for SharePoint
server and client technologies.
- Public Key Infrastructure (PKI) - certificates
- SharePoint 2010, 2007 Infopath 2010, 2007, 2003
Enterprise Platforms Support Engineer -
Security
Microsoft Corporation (CompConTech)
Charlotte,
North Carolina
2011 (3-month contract)
Provided phone support for security
issues and Microsoft's security-related family of products & technologies.
- Public Key Infrastructure (PKI) - certificates
- Microsoft Forefront Threat Management Gateway (TMG)
2010
- Microsoft Internet Security and Acceleration (ISA)
Server 2000, 2004, & 2006
Senior Systems Engineer
Peak 10, Inc. (Insight
Global)
Charlotte, North
Carolina
2010 (90-day contract)
Provided architecture, design, and support for server farms located in multiple
datacenters across the United States.
-
Active
Directory 2003/2008
-
Exchange
2007/2010
-
Microsoft
SQL 2005/2008
-
SharePoint 2007/2010
-
VMware ESX 4.x & Hyper-V
-
Citrix XenApp 4.x & Windows 2008 Terminal Server
-
Cisco switch & PIX firewall configuration
-
Public Key Infrastructure (PKI) - certificates
Enterprise Messaging Support Engineer -
Unified Communications
Microsoft Corporation (Volt)
Charlotte,
North Carolina
2009-2010 (1-year contract)
Provided phone support for Microsoft’s
Unified Communication family of products.
- Public Key Infrastructure (PKI) - certificates
- Office Communications Server 2007 (RTM & R2)
- Exchange Server 2007 Unified Messaging
- OCS 2007 Speech Server
- Live Communications Server 2005
Senior Active Directory Infrastructure Engineer
M3 Technology Group
Charlotte, North
Carolina
2006 - 2008
Provided Tier 3 support for Tier 1 & Tier 2 engineers for Active Directory and Exchange issues.
- Served as an escalation point for complex network and Active Directory issues.
- Performed packet-level protocol analysis & troubleshooting using
NetMon, Ethereal (WireShark), & Packetyzer
- Identified 'choke points' in our processes and provided palatable relief.
- Served as Technical Account Manager for large customers with complex environments.
- Provided remote infrastructure management using a variety of protocols &
tools including RDP, Citrix, WDS, SMS 2003, DameWare, MOM 2005, SCOM 2007,
modifying rules, groups, & defining exceptions on MOM & SCOM.
Enterprise Platforms Support
Engineer - Active Directory
Microsoft Corporation (Volt)
Charlotte, North
Carolina
2006 (4-month contract)
Provided phone support for infrastructures w/ as many as hundreds of domain
controllers.
- Active Directory & FRS replication troubleshooting & optimization
- Group Policy implementation & troubleshooting
- Terminal Server Licensing
- Kerberos troubleshooting
- Network packet-level analysis & troubleshooting
- Policies & Profiles
- Security, Authentication, Access Control
Network Engineer
Blueline Computer,
LLC
Charlotte, North
Carolina
2005
Provided design, implementation,
troubleshooting, and support for the following services to small and medium
clients.
- Email, messaging, and collaboration
- High-speed Internet access w/firewall protection
- Remote access
- Application, database, web, FTP, and
FAX servers
- WAN integration
- Interoperability with Novell and/or Apple
Enterprise Platforms Support
Engineer - Active Directory
Microsoft Corporation (Volt)
Charlotte, North
Carolina
2004 - 2005 (1-year contract)
Provided phone support for infrastructures w/ as many as hundreds of domain
controllers.
- Active Directory & FRS replication troubleshooting & optimization
- Group Policy implementation & troubleshooting
- Terminal Server Licensing
- Kerberos troubleshooting
- Network packet-level analysis & troubleshooting
- Policy & Profiles
- Security, Authentication, Access Control, Certificates/PKI
IT Director
The Inspiration Networks
Charlotte, North
Carolina
2000 - 2004
Provided complete engineering and management for all data and voice services.
- Directed company- wide migration from NT/NetWare/GroupWise to Windows 2000/Exchange 2000
- Designed Active Directory and Group Policy implementation.
- Was responsible for Meridian Option 11C phone equipment serving 200 users
- Managed IT staff, reported directly to President
- Engineered phone bank & Internet connectivity for live, interactive TV broadcasts & webcasts
- Managed complex telecomm vendor relationships
- Network Design/Project Management - Conceived, designed, and managed the reworking of a four-building Ethernet
network, including rewiring, burying fiber, replacing hubs with switches,
and setting up microwave dishes in between buildings.
- Revamped the TCP/IP addressing
scheme & established redundant DHCP, DNS, & WINS servers.
- Designed desktop support strategy for Win9x, Win2K, WinXP, & Macintosh desktops
Lead Systems/Network Engineer
Data Access, Inc.
Charlotte, North
Carolina
1999 - 2000
Provided server, network, and desktop support for small to medium businesses.
- System & network engineering, design, and troubleshooting
- Cisco router configuration & troubleshooting, light firewall/security
design using IOS access lists
Systems Engineer, Network and
Professional Services
ENTEX Information Services
Charlotte, North
Carolina
1997 - 1999
Provided support for a small NT 4.0 & NetWare 4.1 LAN.
- Internet & intranet web sites & Exchange servers
- Cisco & 3Com routers
- cc:Mail to Exchange (Outlook) migration
- NT 4.0 Domains & BDCs
- TCP/IP, DHCP, WINS, & DNS
- IIS (for FTP & HTTP sites)
- UNIX
- Author of several business proposals
Systems Engineer
Prizm Technologies, Inc.
Charlotte, North
Carolina
1995 - 1997
Provided complete desktop support of WFW, 95, and NT clients.
- TCP/IP troubleshooting and 3270 connectivity
- Microsoft IIS - setup of server and a web site
- NetWare 3.x and 4.x user management and login script modification
- NetWare to NT migrations.
- NT PDCs - user accounts, access rights, and shared
directories.
- Travel to customer sites in US & Canada to install workstations,
hubs, and enterprise management software
Corporate Network Support Support Engineer
Microsoft Corporation (SMCI)
Charlotte, North
Carolina
1995 (short term contract)
Provided corporate network technical support for Microsoft Windows NT Server NT
3.5.
- Received TCP/IP and Windows NT support training.
- Provided technical support for other engineers.
Macintosh Support Coordinator
JAARS, Inc.
Waxhaw, North
Carolina
1988 - 1995
Directed Macintosh support services for our branches in 53 countries.
- Support and troubleshooting in an IBM/Macintosh
environment
-
Several major documentation
assignments as a technical writer
-
Two small software development projects that involved user
testing & IU design
-
Advanced classroom training for DOS, Macintosh, & Windows
users
-
An AppleTalk LAN that coexisted with a NetWare 3.12 LAN
Education
Dover
High School, Dover, New Jersey
Northeastern Bible College,
Essex Fells, New
Jersey
Certifications
Microsoft -
MCTS: Windows Server 2008 Active Directory
Configuration, MCTS: Windows Server 2008 Network Infrastructure
Configuration, MCTS: Windows Server 2008 Applications Infrastructure
Configuration,
MCITP: Server Administrator,
MCSE Security 2003, MCSE Messaging 2003, MCSE 2003, MCSA Security 2003, MCSA
Messaging 2003, MCSA 2003, MCSE Security 2000, MCSE Messaging 2000, MCSE 2000,
MCSA Security 2000, MCSA Messaging 2000, MCSA 2000, MCSE+Internet, MCSE NT 4.0,
MCSE NT 3.5, MCDST, MCP+Internet, MCP
Exam 070-646 Pro: Windows Server 2008 Server Administrator
Exam 070-647 Pro: Windows Server 2008 Enterprise Administrator
Exam 070-649 Upgrading Your MCSE on Windows Server 2003 to Windows Server 2008,
Technology Specialist
Exam 070-298 Designing Security for a Microsoft Windows Server 2003 Network
Exam 070-299 Implementing and Administering Security in a Microsoft Windows
Server 2003 Network
Exam 070-285 Designing a Microsoft Exchange Server 2003 Organization
Exam 070-284 Implementing and Managing Microsoft Exchange Server 2003
Exam 070-225 Designing and Deploying a Messaging Infrastructure with Microsoft
Exchange 2000 Server
Exam 070-224 Installing, Configuring, and Administering Microsoft Exchange 2000
Server
Exam 070-220 Designing Security for a Microsoft Windows 2000 Network
Exam 070-272 Supporting Users and Troubleshooting Desktop Applications on a
Microsoft Windows XP Operating System
Exam 070-271 Supporting Users and Troubleshooting a Microsoft Windows XP
Operating System
Exam 070-214 Implementing and Administering Security in a Microsoft Windows 2000
Network
Exam 070-218 Managing a Microsoft Windows 2000 Network Environment
Exam 070-296 Planning, Implementing, and Maintaining a Microsoft Windows Server
2003 Environment for an MCSE Certified on Windows 2000
Exam 070-292: Managing and Maintaining a Microsoft Windows Server 2003
Environment for an MCSA Certified on Windows 2000
Exam 070-227: Installing, Configuring, and Administering Microsoft Internet
Security and Acceleration (ISA) Server 2000, Enterprise Edition
Exam: 070-221: Designing a Microsoft Windows 2000 Network Infrastructure
Exam 070-219: Designing a Microsoft Windows 2000 Directory Services
Infrastructure
Exam: 070-240: Microsoft Windows 2000 Accelerated Exam for MCP's Certified on
Microsoft Windows NT 4.0
Class MS973: Exchange Server 5.5 - Design and Implementation
Exam 070-087: Implementing and Supporting Microsoft Internet Information Server
4.0
Class: Upgrading to Microsoft Windows NT 5.0 Pre-release
Exam 070-079: Implementing and Supporting Microsoft Internet Explorer 4.0 by
Using the Microsoft Internet Explorer Administration Kit (IEAK)
Exam 070-078: Implementing and Supporting Microsoft Proxy Server 1.0
Exam 070-068: Implementing and Supporting Microsoft Windows NT Server 4.0 in the
Enterprise
Exam 070-073: Implementing and Supporting Microsoft Windows NT Workstation 4.0
Exam 070-067: Implementing and Supporting Microsoft Windows NT Server 4.0
Exam 070-059: Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0
Exam 070-053: Internetworking Microsoft TCP/IP for Microsoft Windows NT
(3.5-3.51)
Exam 070-046: Networking with Microsoft Windows for Workgroups 3.11
Exam 070-048: Microsoft Windows for Workgroups 3.11
Exam 070-064: Implementing and Supporting Microsoft Windows 95
Exam 070-058: Networking Essentials
Exam 070-026: System Administration for Microsoft SQL Server 6.5
Exam 070-042: Implementing and Supporting Microsoft Windows NT Workstation 3.51
Exam 070-043: Implementing and Supporting Microsoft Windows NT Server 3.51
Apple
Level I Service (Apple II & Apple III series & peripherals)
Macintosh Office (desktop servicing & LAN troubleshooting)
Macintosh II
Macintosh XL (Apple
Lisa)
AT&T
PC6300
Unix PC 7300
Cisco Systems
- CCNA, CCDA
Exam: Designing Cisco Networks
Exam: Cisco Certified Network Associate
Computing
Technology Industry Association - A+
Exam 220-221: A+ Core Service Technician
Exam: A+ Microsoft Windows and DOS Environments
Exam: A+ Mac OS based Computers Specialty
Compaq
Compaq Service Training
Compaq Service Training Seminar
Compaq Plus (installation, servicing, and repair)
Corvus Systems
System Installation and Maintenance (LAN Disk Server)
DataProducts
8000 Series (maintenance & repair)
Hewlett Packard
OmniBook 4000/5000 Series (maintenance & repair)
IBM -
Certified MQSeries Engineer
Internet Specialty Test
Engineering/Scientific
IBM LAN Network Support
MQSeries Technical Intro and Workshop
MQSeries and Lotus Notes Workshop
Service Training Course - IBM Personal Computer
Service Training Course - IBM Personal Computer XT
Lotus -
CLS, CLP Notes
Principal System Administrator R4
Project Intersect Training Program
Exam 190-271 Notes Application Development 1
R4
Exam 190-274 Notes System Administration 1
R4
Exam 190-275 Notes System Administration 2
R4
Exam 190-276 Notes Administrating Specialized Tasks for Domino 4.5
Novell
- CNA3, CNE3, CNA4, CNE4, CNE5
Exam 050-611 Fundamentals of Internetworking
Exam 050-640 NetWare 5 Advanced Administration
Exam 050-627 IntranetWare: NetWare 4.11 Administration Building Intranets with IntranetWare
Exam 050-145 TCP/IP Services: NetWare TCP/IP Transport
Exam 050-162 IntranetWare: NetWare 3 to NetWare 4.11 Update
Exam 050-132 NetWare 3.1X Installation and Configuration Workshop
Exam 050-626 Service and Support Revision 1.03
Exam 050-147 Networking Technologies
Exam 050-161 NetWare Advanced System Administration Rev 1.01
Exam 050-130 3.1X System Administration Rev 1.0
Okidata
Microline Printer Service
Pacemark Printer Service
Interpersonal/Communication/Organizational Skills
- Great sense of humor
- Good customer service skills
- Helpful attitude, willingness to work
- Team player - encourages positive attitude in others
- Willing and able to teach, willing and able to learn
- Works well without close supervision
- Accepts and handles responsibility with
full and detailed follow-through
- Honest
- Diplomatic
- Organized, good attention to detail
- Excellent written and verbal skills
References
Letters of Recommendation from
Previous Employers
Customer Testimonials
Bill Griswold,
Systems Engineer
7210 Davis Road
Waxhaw, NC
28173-8414 |
www.griswold.com |
H 704-843-5012
M 704-840-7369
BGriswold @Griswold.com |
