PROFESSIONAL SUMMARY
A highly motivated and seasoned technology professional with a proven track record, Bill is a ‘make your headache go away’ type
of person that initiates, owns, and follows through. He has a good eye for
the ‘bigger picture’ and crafts solutions for immediate needs in a way that
keeps that bigger picture in mind. He has sound judgment, the ability
to look ahead, can foresee and avoid problems, and complete projects on time and
within budget.
Bill is well-liked by his coworkers and customers and can work with little
supervision. He can lead as well as
follow and makes a valuable contribution to any team. An encourager by nature,
he is friendly, upbeat, and ‘gets’ customer service.
His oral and written communication skills are top-notch.
Bill’s style of leadership encourages others to follow his example of
attitude and ambition. He brings
finesse and diplomacy to bear in sensitive situations.
He has served in various leadership capacities as Technical Services
Manager, IT Director, Manager, and Senior/Lead Engineer.
Bill is an experienced traveler with a current passport.
He has a working knowledge of Spanish and French and makes periodic trips
to South America to provide training to professionals.
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Cisco CCNA, CCDA
CompTIA A+
IBM Certified MQSeries Engineer
Lotus CLS, CLP Notes Principal System Administrator R4
Microsoft (Verify
My Certifications with Microsoft) MCP, MCP+Internet, MCDST, MCSA 2000, MCSA Security
2000, MCSA Messaging 2000, MCSA 2003, MCSA Security 2003, MCSA Messaging
2003, MCSE NT 3.5, MCSE NT 4.0, MCSE+Internet, MCSE 2000, MCSE Security
2000, MCSE Messaging 2000, MCSE 2003, MCSE Security 2003, MCSE Messaging
2003, MCTS: 2008 Active Directory Configuration, MCTS 2008: Network
Infrastructure Configuration, MCTS 2008: Applications Infrastructure
Configuration, MCITP: Server Administrator
Novell CNA3, CNE3, CNA4, CNE4, CNE5
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Technical Skills Summary
| Network Op. Systems (16 yrs) |
Windows Server NT 3.5, 4.0, Active Directory
2000/2003/2008, Novell Netware 3/4/5 |
| Desktop Op. Systems (25 yrs) |
DOS 1.1-6.22
Windows 1.0, 286, 386, 9x, ME
Windows NT 3.5, 4.0, 2000, XP, Vista
Mac OS from System 1.0 through OS X
UNIX/Linux - light exposure |
Networking (16 yrs)
|
Layer2: Ethernet (802.2, 802.3), Token Ring
(802.5), Wireless (802.11), STP (light exposure)
Layer3/4: IPv4, IPv6 (light exposure), TCP, UDP, ICMP
Application: DNS, WINS, DHCP, HTTP, POP3, SMTP,
RPC, SMB/CIFS, Kerberos |
| Hardware (10 yrs) |
Servers: Compaq,
Dell, HP, IBM
Networking: Cisco routers & Catalyst switches |
|
Other (11
years)
|
Exchange 5.5, 2000, 2003, 2007 (light
exposure); SQL 6.5,
7.0, 2000, 2005 (light exposure), IIS 2.0, 3.0, 4.0, 5.0, 6.0, 7.0 |
Work Experience
Senior Active Directory Infrastructure Engineer
M3 Technology Group
Charlotte, North
Carolina
2006 - 2008
- Provided Tier 3 support for Tier 1 & Tier 2 engineers for Active Directory and Exchange issues.
- Served as an escalation point for complex network and Active Directory issues.
- Performed packet-level protocol analysis & troubleshooting using
NetMon, Ethereal (WireShark), & Packetyzer
- Identified 'choke points' in our processes and provided palatable relief.
- Served as Technical Account Manager for large customers with complex environments.
- Provided remote infrastructure management using a variety of protocols &
tools including RDP, Citrix, WDS, SMS 2003, DameWare, MOM 2005, SCOM 2007,
modifying rules, groups, & defining exceptions on MOM & SCOM.
Directory Services (Active Directory) Support Engineer,
Enterprise Platforms Support
Microsoft Corporation (Volt)
Charlotte, North
Carolina
2006
Provided phone support for Windows NT/2000/2003/2003R2 Distributed Systems issues, including:
- Active Directory & FRS replication troubleshooting & optimization
- Group Policy implementation & troubleshooting
- Terminal Server Licensing
- Kerberos troubleshooting
- Network packet-level analysis & troubleshooting
- Policies & Profiles
- Security, Authentication, Access Control
Network Engineer
Blueline Computer,
LLC
Charlotte, North
Carolina
2005
Provided design, implementation,
troubleshooting, and support for the following services to small and medium
clients:
- Email, messaging, and collaboration
- high-speed Internet access w/firewall protection
- remote access
- application, database, web, FTP, and
FAX servers
- WAN integration
- interoperability with Novell and/or Apple
Directory Services (Active Directory) Support Engineer,
Enterprise Platforms Support
Microsoft Corporation (Volt)
Charlotte, North
Carolina
2004 - 2005
Provided phone support for Windows 2000
and Windows 2003 Distributed Systems issues, including
- Active Directory & FRS replication troubleshooting & optimization
- Group Policy implementation & troubleshooting
- Terminal Server Licensing
- Kerberos troubleshooting
- Network packet-level analysis & troubleshooting
- Policy & Profiles
- Security, Authentication, Access Control, Certificates/PKI
IT Director
The Inspiration Networks
Charlotte, North
Carolina
2000 - 2004
- Directed company- wide migration from NT/NetWare/GroupWise to Windows 2000/Exchange 2000
- Designed Active Directory and Group Policy implementation.
- Was responsible for Meridian Option 11C phone equipment serving 200 users
- Managed IT staff, reported directly to President
- Engineered phone bank & Internet connectivity for live, interactive TV broadcasts & webcasts
- Managed complex telecomm vendor relationships
- Network Design/Project Management - Conceived, designed, and managed the reworking of a four-building Ethernet
network, including rewiring, burying fiber, replacing hubs with switches,
and setting up microwave dishes in between buildings.
- Revamped the TCP/IP addressing
scheme & established redundant DHCP, DNS, & WINS servers.
- Designed desktop support strategy for Win9x, Win2K, WinXP, & Macintosh desktops
Systems Engineer
Data Access, Inc.
Charlotte, North
Carolina
1999 - 2000
- Lead Engineer
- Provided system and network engineering, design,
troubleshooting, & support for small and medium businesses
- Cisco router configuration & troubleshooting
- Light firewall/security design using IOS access lists
Systems Engineer
ENTEX Information Services
Charlotte, North
Carolina
1997 - 1999
- LAN Admin for very small NT 4.0 & NetWare 4.1 LAN
- Setup, created, and managed Internet & intranet web sites &
Exchange servers (light exposure to Cisco & 3Com routers)
- Managed client side of a cc:Mail to Exchange (Outlook) migration for 60
people
- Served as technical lead on a migration to Windows 95
- Set up NT 4.0 Domains w/ replication, performed remote administration of
BDCs
- TCP/IP troubleshooting, set up DHCP, WINS, & DNS servers
- Setup IIS for FTP & HTTP sites. Registered three domain names
with InterNIC
- Light working knowledge of UNIX
- 3270 connectivity
- Served as primary author of several business proposals
Systems Engineer
Prizm Technologies, Inc.
Charlotte, North
Carolina
1995 - 1997
- Provided complete desktop support of WFW, 95, and NT clients
- Did TCP/IP troubleshooting and 3270 connectivity
- Installed and set up Microsoft IIS
- Did NetWare 3.x and 4.x user management and login script modification
- Assisted in NetWare to NT migrations
- Set up 6 NT PDCs including user accounts, access rights, and shared
directories
- Set up an NT PDC with Internet Information Server and designed a web site
- Traveled to customer sites in US & Canada to install workstations,
hubs, and enterprise management software
Customer Support Engineer, Corporate Network Support
Microsoft Corporation (SMCI)
Charlotte, North
Carolina
1995
- Received TCP/IP and Windows NT support training
- Provided corporate network technical support for Microsoft Windows NT
Server
- Provided technical support for other engineers
PC Support Coordinator
JAARS, Inc.
Waxhaw, North
Carolina
1988 - 1995
- Directed support activities for our branches in 53 countries
- Provided support and troubleshooting in an IBM/Mac environment (MS
Office, cc:Mail)
- Worked on several major documentation assignments as a technical writer
- Headed up two small software development projects that involved user
testing and UI design
- Worked with hypertext and markup languages
- Provided advanced classroom training for DOS, Macintosh, and Windows
users
- Setup and managed an AppleTalk LAN that coexisted with a NetWare 3.12 LAN
Consultant
Griswold Communications
Dover, New Jersey
1987 - 1988
- Provided training and custom setup of Microsoft Word and various database
applications
- Made initial assessment and provided purchasing advice for office
automation
- Performed hardware troubleshooting and repairs
Technical Services Manager
Micro Business Systems
Rockaway, New Jersey
1983 - 1987
- Repaired IBM compatibles and peripherals as well as Macintosh computers
- Provided help desk support for DOS and DOS applications
- Provided complete departmental administration (personnel, inventory,
contracts, repairs)
- Supervised several technicians
- Installed 3COM, Apple, Corvus, and IBM LANs; managed our in-house
AppleTalk LAN
Education
Dover
High School, Dover, New Jersey
Northeastern Bible College,
Essex Fells, New
Jersey
Certifications
Apple
Level I Service (Apple II & Apple III series & peripherals)
Macintosh Office (desktop servicing & LAN troubleshooting)
Macintosh II
Macintosh XL (Apple
Lisa)
AT&T
PC6300
Unix PC 7300
Cisco Systems
- CCNA, CCDA
Exam: Designing Cisco Networks
Exam: Cisco Certified Network Associate
Computing
Technology Industry Association - A+
Exam 220-221: A+ Core Service Technician
Exam: A+ Microsoft Windows and DOS Environments
Exam: A+ Mac OS based Computers Specialty
Compaq
Compaq Service Training
Compaq Service Training Seminar
Compaq Plus (installation, servicing, and repair)
Corvus Systems
System Installation and Maintenance (LAN Disk Server)
DataProducts
8000 Series (maintenance & repair)
Hewlett Packard
OmniBook 4000/5000 Series (maintenance & repair)
IBM -
Certified MQSeries Engineer
Internet Specialty Test
Engineering/Scientific
IBM LAN Network Support
MQSeries Technical Intro and Workshop
MQSeries and Lotus Notes Workshop
Service Training Course - IBM Personal Computer
Service Training Course - IBM Personal Computer XT
Lotus -
CLS, CLP Notes
Principal System Administrator R4
Project Intersect Training Program
Exam 190-271 Notes Application Development 1
R4
Exam 190-274 Notes System Administration 1
R4
Exam 190-275 Notes System Administration 2
R4
Exam 190-276 Notes Administrating Specialized Tasks for Domino 4.5
Microsoft -
MCP, MCP+Internet, MCDST, MCSA 2000, MCSA Security 2000, MCSA Messaging 2000,
MCSA 2003, MCSA Security 2003, MCSA Messaging 2003, MCSE NT 3.5, MCSE NT 4.0,
MCSE+Internet, MCSE 2000, MCSE Security 2000, MCSE Messaging 2000, MCSE 2003,
MCSE Security 2003, MCSE Messaging 2003,
MCTS: Windows Server 2008 Active Directory
Configuration, MCTS: Windows Server 2008 Network Infrastructure
Configuration, MCTS: Windows Server 2008 Applications Infrastructure
Configuration,
MCITP: Server Administrator
Exam 070-043: Implementing and Supporting Microsoft Windows NT Server 3.51
Exam 070-042: Implementing and Supporting Microsoft Windows NT Workstation 3.51
Exam 070-026: System Administration for Microsoft SQL Server 6.5
Exam 070-058: Networking Essentials
Exam 070-064: Implementing and Supporting Microsoft Windows 95
Exam 070-048: Microsoft Windows for Workgroups 3.11
Exam 070-046: Networking with Microsoft Windows for Workgroups 3.11
Exam 070-053: Internetworking Microsoft TCP/IP for Microsoft Windows NT
(3.5-3.51)
Exam 070-059: Internetworking with Microsoft TCP/IP on Microsoft Windows NT 4.0
Exam 070-067: Implementing and Supporting Microsoft Windows NT Server 4.0
Exam 070-073: Implementing and Supporting Microsoft Windows NT Workstation 4.0
Exam 070-068: Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise
Exam 070-078: Implementing and Supporting Microsoft Proxy Server 1.0
Exam 070-079: Implementing and Supporting Microsoft Internet Explorer 4.0 by Using the Microsoft
Internet Explorer Administration Kit (IEAK)
Class: Upgrading to Microsoft Windows NT 5.0 Pre-release
Exam 070-087: Implementing and Supporting Microsoft Internet Information Server 4.0
Class MS973: Exchange Server 5.5 - Design and Implementation
Exam: 070-240: Microsoft Windows 2000 Accelerated Exam for MCP's Certified on Microsoft Windows
NT 4.0
Exam 070-219: Designing a Microsoft Windows 2000 Directory Services
Infrastructure
Exam: 070-221:
Designing a Microsoft Windows 2000 Network Infrastructure
Exam 070-227: Installing, Configuring, and Administering Microsoft
Internet Security and Acceleration (ISA) Server 2000, Enterprise Edition
Exam 070-292: Managing and Maintaining a Microsoft Windows
Server 2003 Environment for an MCSA Certified on Windows 2000
Exam 070-296 Planning, Implementing, and Maintaining a Microsoft Windows Server
2003 Environment for an MCSE Certified on Windows 2000
Exam 070-218 Managing a Microsoft Windows 2000 Network Environment
Exam 070-214 Implementing and Administering Security in a Microsoft Windows 2000
Network
Exam 070-271 Supporting Users and Troubleshooting a Microsoft Windows XP
Operating System
Exam 070-272 Supporting Users and Troubleshooting Desktop Applications on a
Microsoft Windows XP Operating System
Exam 070-220 Designing Security for a Microsoft Windows 2000 Network
Exam 070-224 Installing, Configuring, and Administering Microsoft Exchange 2000
Server
Exam 070-225 Designing and Deploying a Messaging Infrastructure with Microsoft
Exchange 2000 Server
Exam 070-284 Implementing and Managing Microsoft Exchange Server 2003
Exam 070-285 Designing a Microsoft Exchange Server 2003
Organization
Exam 070-299 Implementing and Administering Security in a Microsoft Windows
Server 2003 Network
Exam 070-298 Designing Security for a Microsoft Windows Server 2003 Network
Exam 070-649 Upgrading Your MCSE on Windows Server 2003 to Windows Server
2008, Technology Specialist
Exam 070-646 Pro: Windows Server 2008 Server Administrator
Novell
- CNA3, CNE3, CNA4, CNE4, CNE5
Exam 050-130 3.1X System Administration Rev 1.0
Exam 050-161 NetWare Advanced System Administration Rev 1.01
Exam 050-147 Networking Technologies
Exam 050-626 Service and Support Revision 1.03
Exam 050-132 NetWare 3.1X Installation and Configuration Workshop
Exam 050-162 IntranetWare: NetWare 3 to NetWare 4.11 Update
Exam 050-145 TCP/IP Services: NetWare TCP/IP Transport
Exam 050-627 IntranetWare: NetWare 4.11 Administration Building Intranets with IntranetWare
Exam 050-640 NetWare 5 Advanced Administration
Exam 050-611 Fundamentals of Internetworking
Okidata
Microline Printer Service
Pacemark Printer Service
Areas of Experience
TECHNICAL
- MS DOS 1.1 through 6.22
- Windows 1.0, 3.X, 9X, ME
- Windows NT 3.5, NT4, 2000/2003, through Vista & Windows Server 2008 RC0
- MacOS - System 1.0 through OS X
- UNIX/Linux - Light duty working knowledge
- Cisco & 3Com router and switch
experience
- Local Area Networks (LANs) – Corvus OmniNet, Novell
NetWare 2.11 through 5.0, MS LAN
Manager, Microsoft Windows NT 3.5 through Windows 2008, AppleShare
- Application Protocols - DNS, FTP, TELNET, HTTP, POP3, DHCP,
SMTP, RPC
- Network Protocols - AppleTalk, IPX, NetBEUI, TCP/IP
- Excellent TCP/IP skills, including packet capture, trace
reading, and protocol analysis
- Hardware Troubleshooting, Repair, Upgrades
- Classroom instruction and
phone support experience
- Documentation, GUI design, debugging and user testing.
- Have a LAN at home consisting of:
Windows
Server 2003 R2
Standard Edition
Windows Vista clients
Lab with NT4, W2K, W2K3, W2K8, XP, Vista
PERSONAL
- Great sense of humor
- Good customer service skills
- Helpful attitude, willingness to work
- Team player - encourages positive attitude in others
- Willing and able to teach, willing and able to learn
- Works well without close supervision
- Accepts and handles responsibility with
full and detailed follow-through
- Honest
- Diplomatic
- Organized, good attention to detail
- Excellent written and verbal skills
References
Letters of Recommendation from
Previous Employers
Customer Testimonials
Bill Griswold,
Systems Engineer
7210 Davis Road
Waxhaw, NC
28173-8414 |
www.griswold.com |
H 704-843-5012
M 704-840-7369
BGriswold @Griswold.com |
