Lead Support Engineer/Network Engineer
Microsoft Corporation
(Siemens IT Solutions and
Services, Inc)
1997 - Present
·
Provided
support for Windows 2000/XP/Vista/7 and Windows Server 2003/2008.
·
Troubleshot
& configured BitLocker.
·
Set
up Windows based network servers and set up user accounts, access rights,
and shared directories.
·
Created
& distributed Windows images using GHOST, RIS, and WDS.
·
Provided
remote support for other branches as well as for off-site engineers.
·
Installed
server hardware and network management software, set up networks, configured
Cisco routers & Windows servers at various branches around the United
States.
·
Provided
one-on-one training and support for other engineers.
·
Troubleshot
DHCP, DNS, firewall, 802.11 (wireless) and other network issues.
·
Created
technical documentation for other engineers to use.
·
Served
as LAN Administrator for our branch office.
·
Assisted
in NetWare to Windows NT migrations (both servers and workstations).
·
Maintained
call volume reporting.
·
Wrote
call tracking program to track and report service calls for the entire support
team to use.
Desktop
Support Engineer/Help Desk Manager
Prizm
Technologies, Inc.
Charlotte, North Carolina
1995 - 1997
·
Provided
complete desktop support of WFW, 95, and NT clients.
·
Performed
TCP/IP troubleshooting and 3270 connectivity.
·
Set up
and managed a Help Desk (4 phone/9 field technicians).
·
Performed
statistical analysis of call volume and customer needs.
·
Interviewed,
hired, and trained technicians.
·
Assisted
in Windows 95 to NT migrations.
Customer Support Engineer, District Manager
P.A.
Kindercare
Corporation
Charlotte, North Carolina
1991 - 1995
·
Installed
and configured Macintosh computers.
·
Trained
managers, teachers and students on software and hardware.
·
Provided
corporate network technical support.
·
Provided
technical support for other engineers.
·
Maintained
financial tracking and business management of 72 locations.
·
Traveled
and setup computer training, and management
training seminars to train managers.
PC
Support - volunteer
JAARS, Inc.
Waxhaw, North
Carolina
1991 - 1995
·
Provided
support and troubleshooting in an IBM/Mac environment (MS Office).
·
Provided
advanced classroom training for DOS, Macintosh, and Windows users.
·
Repaired
IBM compatibles and peripherals as well as Macintosh computers.
·
Provided
help desk support.
Retail
Store Manager
Builders Carpet
and Interior Design
Waxhaw, North
Carolina
1989 - 1991
·
Managed retail store.
·
Scheduled designer and installer appointments.
·
Drafted kitchen cabinet design.
·
Did bookkeeping for retail store and service
technicians.
·
Did payroll and tax reporting.
·
Maintained inventory records.
·
Managed design projects.
|
Lafayette
High School |
Otterbein
College |
State
Teachers College |
|
|
|
|
|
Long
Beach City College |
Ohio
State |
Central
Piedmont College |
Computing Technology Industry Association
A+ Core Service Technician
Server+
A+ Mac OS based Computers Specialty
Compaq Hewlett Packard
ASP certified
Dell
Certified Technician
Desktops, Workstations, Notebooks, Servers
IBM/Lenovo
Desktop Systems
Mobile Systems
Microsoft MCP
Windows 95, 98
Windows 2000
Windows NT Workstation 4.0
Toshiba
Toshiba Authorized Service Technician (TAT)
TECHNICAL
- Windows 95 through Windows 7
- Windows Server NT4/2000/2003/2008
- Apple Macintosh System 7.0 through 8.5
- Networking
- Hardware troubleshooting, repair, upgrades
PERSONAL
- Excellent customer service skills
- Helpful attitude, willingness to work hard
- Team player
- Willing and able to teach, willing and
able to learn
- Work well without close supervision
- Accept and handle responsibility and
exercise good judgment
- Honest
- Organized, good attention to detail
|
Debbie
Griswold,
Network Engineer |
(704) 840-6114 |