Work Experience

Network Engineer (Lead) at Microsoft Charlotte campus
Siemens IT Solutions and Services, Inc
1997 - Present

• Network Engineer, providing support for Windows Vista, Windows XP, Windows 2000, Windows XP, and Windows NT, Windows 2003 environments at Microsoft since 1998
• Set up Windows based network servers and set up user accounts, access rights, and shared directories
• Created & distributed Windows images using GHOST, RIS, Ximage and WDS
• Installed Server Hardware and set up networks, configured Cisco routers & Windows NT 4.0 servers at 105 branches around the United States
• Created technical documentation for other engineers to use
• Administrator for Windows NT LAN in our Branch Office
• Assisted in NetWare to Windows NT migrations (both servers and workstations)
• Performed Windows 95 to Windows NT migrations, Windows 98 to XP migrations
• Traveled to customer sites in 105 US cities to install Windows NT servers, workstations, hubs, enterprise management software/hardware, and configured Cisco routers.
• Maintained call volume reporting
• Wrote call tracking program to track and report service calls for the entire support team to use. 

Desktop Support Engineer/Help Desk Manager
Prizm Technologies, Inc.
Charlotte, North Carolina
1995 - 1997

• Provided complete desktop support of WFW, 95, and NT clients
• Did TCP/IP troubleshooting and 3270 connectivity
• Set up and managed a Help Desk (4 phone/9 field technicians)
• Performed statistical analysis of call volume and customer needs
• Interviewed, hired, and trained technicians
• Assisted in Windows 95 to NT migrations

Customer Support Engineer, District Manager P.A.
Kindercare Corporation
Charlotte, North Carolina
1991 - 1995

• Installed and configured Macintosh computers
• Trained managers, teachers and students on software and hardware
• Provided corporate network technical support
• Provided technical support for other engineers
• Backfill for Regional District Manager
• Maintained financial tracking and business management of 72 locations
• Traveled and setup computer training, and  management training seminars to train managers

PC Support - volunteer
JAARS, Inc.
Waxhaw, North Carolina
1991 - 1995

• Provided support and troubleshooting in an IBM/Mac environment (MS Office)
• Provided advanced classroom training for DOS, Macintosh, and Windows users
• Repaired IBM compatibles and peripherals as well as Macintosh computers
• Provided help desk support

Retail Store Manager
Builders Carpet and Interior Design
Waxhaw, North Carolina
1989 - 1991

• Managed Retail Store

• Scheduled designer and installer appointments

• Drafted kitchen cabinet design

• Did bookkeeping for retail store and service technicians

• Did payroll and tax reporting

• Maintained inventory records

• Managed design projects

Education

Certifications

Areas of Experience

TECHNICAL

• Windows 95 through Windows Vista
• Windows Server NT 4.0 through Windows server 2003
• Apple Macintosh - 7.0 through System 8.5
• Local Area Networks (LANs) –Microsoft Windows NT/2K/2K3, AppleShare
• Hardware troubleshooting, Repair, Upgrades

PERSONAL

• Excellent customer service skills
• Helpful attitude, willingness to work hard
• Team player
• Willing and able to teach, willing and able to learn
• Work well without close supervision
• Accept and handle responsibility and exercise good judgment
• Honest
• Organized, good attention to detail